Support

Help with SpotStash

iPhone · iOS 17 or later · Version 1.0

Email: Spotstashactual@yahoo.com

A person answers, usually within one business day. Include your iPhone model, your iOS version, and what you expected to happen — that alone solves most cases on the first reply.

The scan found nothing

Almost always one of three things:

A real catch was missed

Lower the detection sensitivity and re-scan — re-scans only look at photos not yet seen, so they are fast. Photos where the fish is small in frame, heavily backlit, or mostly underwater are the usual misses. You can also add a spot by hand from any photo in the library.

Something that isn't a fish appeared

Reject it in the review queue and it stays gone through every future scan. Aquarium and fish-tank photos, restaurant plates, and saved images from the internet are the common false positives; the app flags many of these already.

Photos stored in iCloud

Location and date metadata stay on the device even when the full image doesn't, so those spots map right away. If you want the app to fetch originals from iCloud during a scan, turn that on in Settings — it is off by default because it uses cellular or Wi‑Fi data.

Getting files into your chartplotter or app

Export won't open on the other end

SpotStash writes GPX 1.1 validated against the official Topografix schema, so a rejected file usually means the receiving app wanted a different format or a specific folder. Send us the app or device name and we will confirm the exact route in.

Nothing is uploaded, so nothing is recoverable

Results live only on your iPhone. If you plan to move phones, export a GPX or CSV first and keep it somewhere you control — deleting the app removes its data permanently.

Refunds

Purchases go through Apple, so refunds do too: reportaproblem.apple.com. If SpotStash didn't do what this site said it does, email us as well — that is a bug worth knowing about.

Feature requests

Species-level recognition, deeper trip stats and richer track options are the most requested so far. Send yours to Spotstashactual@yahoo.com; updates are free for anyone who bought the app.